PayCheckR / Enterprise agreements / AE529897

Auto & General Holdings enterprise agreement pay rates

This page lists the pay rates in the Auto & General Holdings enterprise agreement (AE529897). The agreement was approved by the Fair Work Commission and sets the minimum pay for the staff it covers. The rates below are the agreement minimums; overtime, penalties and allowances can lift what you actually take home.

Who this agreement covers

Auto & General Holdings — Australian general insurer; underwrites Budget Direct, Australian Seniors, ING and Virgin Money car/home policies. White-collar contact-centre, claims and policy-admin workforce based principally at Toowong QLD HQ.

Rates last updated 26 May 2026.

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Agreement details

Code
AE529897
Industry
Financial and Insurance Services
Ordinary hours
37.5 per week
Casual loading
25%
Union
FSU
Nominal expiry
30 June 2028

Minimum pay rates

Full-time pay runs from $1,065.69 per week ($28.42 per hour) at the entry level up to $1,358.23 per week at the top, across 4 classifications. A few examples:

ClassificationWeekly (full-time)Per hour
Level 1Entry-level: receptionist, machine operator, distribution administrator. Established routines, close direction.$1,065.69$28.42
Level 2Office administrator, sales consultant, customer service / invoicing / roadside & towing consultant. Limited supervision.$1,147.44$30.60
Level 3Claims consultant, claims assessor (pet), QA consultant, CDR / digital comms / service & retention / solutions advisor / home assessing coordinator / total-loss valuation.$1,212.17$32.32

The rate for every classification, plus casual rates, is in the pay checker below.

What else it sets

  • Penalty rates for weekends, public holidays and overtime.
  • 10 allowances (for example Higher Duties: Acting Level 4, Stand-by Allowance: weekday, Higher Duties: Acting Team Leader).

The exact penalty multipliers and allowance amounts are applied when you check your pay.

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If you share your hours and what you were paid, we can compare it against these rates, including penalties and overtime. It's free, takes a couple of minutes, and there's no account needed to start.

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Rates are sourced from Fair Work Commission data and shown as a guide. They can change, and your circumstances may differ. Verify against your payslip and the official instrument before acting. For advice, contact the Fair Work Ombudsman on 13 13 94 or a registered employment lawyer.