PayCheckR / Enterprise agreements / AE532524

J. Blackwood & Son Pty Ltd t/a Blackwoods enterprise agreement pay rates

This page lists the pay rates in the J. Blackwood & Son Pty Ltd t/a Blackwoods enterprise agreement (AE532524). The agreement was approved by the Fair Work Commission and sets the minimum pay for the staff it covers. The rates below are the agreement minimums; overtime, penalties and allowances can lift what you actually take home.

Who this agreement covers

Covers only the inbound Customer Care Centre at 1 Bellevue Circuit, Greystanes NSW (cl 3.2); expressly excludes warehouse, finance, and other Blackwoods support staff (cl 3.4).

Rates last updated 22 September 2026.

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Agreement details

Code
AE532524
Industry
Retail industry
Ordinary hours
38 per week
Casual loading
25%
Union
Shop, Distributive and Allied Employees Association (SDA)
Nominal expiry
1 October 2028

Minimum pay rates

Full-time pay runs from $1,111.50 per week ($29.25 per hour) at the entry level up to $1,208.02 per week at the top, across 4 classifications. A few examples:

ClassificationWeekly (full-time)Per hour
Grade 1 - Customer Care Consultant (entry)Grade 1 (cl 8.3): direct supervision, developing competencies toward Grade 2 within first 6 months; classified Grade 1 for no longer than 12 months. Hourly $29.25 (Appendix 1, '...$1,111.50$29.25
Grade 2 - Customer Care ConsultantGrade 2 (cl 8.4): routine supervision with intermittent checking; meets/exceeds 3-month probationary assessment standard. Hourly $30.05 (Appendix 1, 'First pay period on or afte...$1,141.90$30.05
Grade 3 - Senior Customer Care ConsultantGrade 3 (cl 8.5): limited supervision, checking related to overall progress; discretion and judgement required across a broad range of tasks. Hourly $30.66 (Appendix 1, 'First p...$1,165.08$30.66

The rate for every classification, plus casual rates, is in the pay checker below.

What else it sets

  • Penalty rates for weekends, public holidays and overtime.
  • 4 allowances (for example Overtime Meal Allowance, First Aid Allowance, Higher Duties Allowance).

The exact penalty multipliers and allowance amounts are applied when you check your pay.

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Rates are sourced from Fair Work Commission data and shown as a guide. They can change, and your circumstances may differ. Verify against your payslip and the official instrument before acting. For advice, contact the Fair Work Ombudsman on 13 13 94 or a registered employment lawyer.