PayCheckR / Enterprise agreements / AE532524

J. Blackwood & Son Pty Ltd t/a Blackwoods enterprise agreement pay rates

This page lists the pay rates in the J. Blackwood & Son Pty Ltd t/a Blackwoods enterprise agreement (AE532524). The agreement was approved by the Fair Work Commission and sets the minimum pay for the staff it covers. The rates below are the agreement minimums; overtime, penalties and allowances can lift what you actually take home.

Who this agreement covers

Covers only the inbound Customer Care Centre at 1 Bellevue Circuit, Greystanes NSW (cl 3.2); expressly excludes warehouse, finance, and other Blackwoods support staff (cl 3.4).

Rates last updated 22 September 2026.

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Agreement details

Code
AE532524
Industry
Retail industry
Ordinary hours
38 per week
Casual loading
25%
Union
Shop, Distributive and Allied Employees Association (SDA)
Nominal expiry
1 October 2028

Roles covered

Some of the roles this agreement may cover at the J. Blackwood & Son Pty Ltd t/a Blackwoods. You can open any role to see its indicative rates.

Minimum pay rates

Full-time pay runs from $1,111.50 per week ($29.25 per hour) at the entry level up to $1,208.02 per week at the top, across 4 classifications. A few examples:

ClassificationWeekly (full-time)Per hour
Grade 1 - Customer Care Consultant (entry)Grade 1 (cl 8.3): direct supervision, developing competencies toward Grade 2 within first 6 months; classified Grade 1 for no longer than 12 months. Hourly $29.25 (Appendix 1, '...$1,111.50$29.25
Grade 2 - Customer Care ConsultantGrade 2 (cl 8.4): routine supervision with intermittent checking; meets/exceeds 3-month probationary assessment standard. Hourly $30.05 (Appendix 1, 'First pay period on or afte...$1,141.90$30.05
Grade 3 - Senior Customer Care ConsultantGrade 3 (cl 8.5): limited supervision, checking related to overall progress; discretion and judgement required across a broad range of tasks. Hourly $30.66 (Appendix 1, 'First p...$1,165.08$30.66

The rate for every classification, plus casual rates, is in the pay checker below.

What else it sets

  • Penalty rates for weekends, public holidays and overtime.
  • 4 allowances (for example Overtime Meal Allowance, First Aid Allowance, Higher Duties Allowance).

The exact penalty multipliers and allowance amounts are applied when you check your pay.

Rates are sourced from Fair Work Commission data and shown as a guide. They can change, and your circumstances may differ. Verify against your payslip and the official instrument before acting. For advice, contact the Fair Work Ombudsman on 13 13 94 or a registered employment lawyer.