PayCheckR / Enterprise agreements / AE522930

Medibank enterprise agreement pay rates

This page lists the pay rates in the Medibank enterprise agreement (AE522930). The agreement was approved by the Fair Work Commission and sets the minimum pay for the staff it covers. The rates below are the agreement minimums; overtime, penalties and allowances can lift what you actually take home.

Who this agreement covers

Medibank Private — Australia's largest private health insurer. Covers customer service, claims, corporate roles. 3-level classification (EA1-EA3). Rates from Year 3 of agreement.

Rates last updated 26 August 2026.

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Agreement details

Code
AE522930
Industry
Financial and Insurance Services
Ordinary hours
37.5 per week
Casual loading
25%
Union
FSU
Nominal expiry
30 September 2026

Minimum pay rates

Full-time pay runs from $1,124.42 per week ($29.98 per hour) at the entry level up to $1,367.31 per week at the top, across 3 classifications. A few examples:

ClassificationWeekly (full-time)Per hour
EA1 (Entry)Medibank entry-level. Customer service, admin, call centre.$1,124.42$29.98
EA2 (Intermediate)Medibank EA2. Experienced customer service, claims assessor.$1,224.23$32.65
EA3 (Senior)Medibank EA3. Senior claims, specialist, team leader.$1,367.31$36.46

What else it sets

  • Penalty rates for weekends, public holidays and overtime.
  • 1 allowance (for example Higher duties).

The exact penalty multipliers and allowance amounts are applied when you check your pay.

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If you share your hours and what you were paid, we can compare it against these rates, including penalties and overtime. It's free, takes a couple of minutes, and there's no account needed to start.

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Rates are sourced from Fair Work Commission data and shown as a guide. They can change, and your circumstances may differ. Verify against your payslip and the official instrument before acting. For advice, contact the Fair Work Ombudsman on 13 13 94 or a registered employment lawyer.