PayCheckR / Enterprise agreements / AE527755

Newcastle Greater Mutual Group Ltd enterprise agreement pay rates

This page lists the pay rates in the Newcastle Greater Mutual Group Ltd enterprise agreement (AE527755). The agreement was approved by the Fair Work Commission and sets the minimum pay for the staff it covers. The rates below are the agreement minimums; overtime, penalties and allowances can lift what you actually take home.

Who this agreement covers

Newcastle Greater Mutual Group Ltd (ACN 087 651 992), trading as Greater Bank and Newcastle Permanent Building Society. Three-classification framework (A/B/C) covering frontline customer service, customer specialist, and technical specialist roles across NSW and QLD. Replaces the Newcastle Permanent Building Society Enterprise Agreement 2021 and Greater Bank Limited Enterprise Agreement 2022. Rates effective FFPPOA 1 July 2025 (+4.5%).

Rates last updated 3 July 2026.

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Agreement details

Code

AE527755

Industry

Banking, finance and insurance industry

Ordinary hours

38 per week

Casual loading

25%

Union

USU

Nominal expiry

30 September 2028

Minimum pay rates

Full-time pay runs from $1,215.62 per week ($31.99 per hour) at the entry level up to $1,359.48 per week at the top, across 3 classifications. A few examples:

Classification	Weekly (full-time)	Per hour
Classification AFrontline customer service and customer support functions. Equivalent to Banking Award (MA000019) Levels 2 and 3 (Schedule A). Includes Customer Service Officers, retail back-of...	$1,215.62	$31.99
Classification BCustomer Specialists. Specialist support to customers requiring specific skill set and expert knowledge. Equivalent to Banking Award (MA000019) Level 4 (Schedule A). (Source: cl...	$1,306.58	$34.38
Classification CTechnical Specialists. Specialist technical support requiring specific skill set and expert knowledge; includes IT division roles. Equivalent to Banking Award (MA000019) Level 4...	$1,359.48	$35.78

What else it sets

Penalty rates for weekends, public holidays and overtime.
9 allowances (for example Meal Allowance (overtime), Branch Relief Travel Allowance (part-time), Higher Duties Allowance).

The exact penalty multipliers and allowance amounts are applied when you check your pay.

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Rates are sourced from Fair Work Commission data and shown as a guide. They can change, and your circumstances may differ. Verify against your payslip and the official instrument before acting. For advice, contact the Fair Work Ombudsman on 13 13 94 or a registered employment lawyer.