PayCheckR / Enterprise agreements / AE526668

RACQ Operations Pty Ltd enterprise agreement pay rates

This page lists the pay rates in the RACQ Operations Pty Ltd enterprise agreement (AE526668). The agreement was approved by the Fair Work Commission and sets the minimum pay for the staff it covers. The rates below are the agreement minimums; overtime, penalties and allowances can lift what you actually take home.

Who this agreement covers

RACQ Assistance Contact Centre and Dispatch Operations EA covers FT, PT, fixed-term/specified task and casual employees of RACQ Operations Pty Ltd (T/A RACQ) working in the Assistance Contact Centre and Dispatch Operations business units in Brisbane, Qld. RACQ provides Queensland roadside breakdown, towing dispatch and membership services to its motoring members (2,743 workers per WGEA across the wider group).

Rates last updated 26 August 2026.

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Agreement details

Code
AE526668
Industry
Banking finance and insurance (24/7 motoring assistance call centre + dispatch)
Ordinary hours
38 per week
Casual loading
25%
Union
ASU - Australian Municipal, Administrative, Clerical and Services Union (Qld/Together Branch)
Nominal expiry
30 September 2027

Minimum pay rates

Full-time pay runs from $1,099.72 per week ($28.94 per hour) at the entry level up to $1,608.16 per week at the top, across 13 classifications. A few examples:

ClassificationWeekly (full-time)Per hour
Level A Pay Point 1 - Assistance Services Consultant L1 (Entry)Level A Pay Point 1 (cl 9.1, Annexure 1). Entry-level call centre trainee on probation. Engaged in training/development incl. on-the-job training under close general supervision...$1,099.72$28.94
Level B Pay Point 1 - Assistance Services Consultant L1Level B Pay Point 1 (cl 9.1). Assistance Services Consultant Level 1 - post-probation entry to substantive role. Performs ongoing regular tasks under general supervision; takes ...$1,182.56$31.12
Level B Pay Point 2 - Assistance Services Consultant L2Level B Pay Point 2 (cl 9.1). Assistance Services Consultant Level 2 - applies generally accepted work practices in well-defined areas with general supervision (Annexure 1). Hou...$1,192.44$31.38

The rate for every classification, plus casual rates, is in the pay checker below.

What else it sets

  • Penalty rates for weekends, public holidays and overtime.
  • 7 allowances (for example Higher Duties Allowance, First Aid Allowance, Overtime Meal Allowance).

The exact penalty multipliers and allowance amounts are applied when you check your pay.

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If you share your hours and what you were paid, we can compare it against these rates, including penalties and overtime. It's free, takes a couple of minutes, and there's no account needed to start.

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Rates are sourced from Fair Work Commission data and shown as a guide. They can change, and your circumstances may differ. Verify against your payslip and the official instrument before acting. For advice, contact the Fair Work Ombudsman on 13 13 94 or a registered employment lawyer.