PayCheckR / Enterprise agreements / AE521130

Schneider Electric (Australia) Pty Ltd enterprise agreement pay rates

This page lists the pay rates in the Schneider Electric (Australia) Pty Ltd enterprise agreement (AE521130). The agreement was approved by the Fair Work Commission and sets the minimum pay for the staff it covers. The rates below are the agreement minimums; overtime, penalties and allowances can lift what you actually take home.

Who this agreement covers

Schneider Electric Customer Care Agreement 2023. Covers Customer Experience Team employees in job codes QFF2 (Customer Care Generalist) and QFT2 (Primary Technical Support) only. Excludes tertiary-qualified professionals, managers, workforce planners, Customer Care Champions and Trainers.

Rates last updated 26 August 2026.

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Agreement details

Code

AE521130

Industry

Miscellaneous

Ordinary hours

38 per week

Casual loading

25%

Nominal expiry

15 August 2027

Minimum pay rates

Full-time pay runs from $1,083.91 per week ($28.52 per hour) at the entry level up to $1,216.85 per week at the top, across 2 classifications. A few examples:

Classification	Weekly (full-time)	Per hour
QFF2 Customer Care GeneralistCustomer Care Generalist -- job code QFF2 (cl 1.4(b), Schedule A). Non-trades role providing advice on basic Schneider products/services, non-trade technical information, produc...	$1,083.91	$28.52
QFT2 Primary Technical SupportPrimary Technical Support Employee -- job code QFT2 (cl 1.4(b), Schedule A). Non-tertiary electrical trades/electrical engineering/IT qualified employee providing technical advi...	$1,216.85	$32.02

What else it sets

Penalty rates for weekends, public holidays and overtime.
6 allowances (for example Vehicle Allowance - Motorcycle, Meal Allowance, Rotating Roster Loading).

The exact penalty multipliers and allowance amounts are applied when you check your pay.

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Rates are sourced from Fair Work Commission data and shown as a guide. They can change, and your circumstances may differ. Verify against your payslip and the official instrument before acting. For advice, contact the Fair Work Ombudsman on 13 13 94 or a registered employment lawyer.